FAQ's

Q. I received a Colusa Casino Resort card in the mail; what is this about? Or Why did I receive a card in the mail from Colusa Casino Resort?
A. Colusa Casino Resort has selected you to receive their new Prepaid Card, a Discover^® reloadable card.  You can use your Card at millions of locations worldwide everywhere Discover® is accepted and at any ATM that accepts PULSE^® and NYCE cards.  You may also deposit winnings to your prepaid card at the Colusa Casino Resort Cashier’s Cage for jackpots, or when cashing in chips and slot vouchers.  Colusa Casino Resort is offering a lot of value to you for the use of this card and is a safe and convenient way to carry your funds and budget your entertainment spending.  Please review the specific details about the card Terms and Conditions and contact us if you have additional questions.
 
Q. What do I need to get the Colusa Casino Resort Prepaid Card? What are the requirements?
A. Getting the Colusa Casino Resort Prepaid Card is easy. Stop by the Rewards Club at Colusa Casino Resort and request your card today. There is no credit check or application. Due to newly adopted government regulations, all customers are required to provide their date of birth and one form of government ID to receive a Colusa Casino Resort card. All U.S. citizens must provide their Social Security Number as the form of government ID. Once this information has been verified you are accepted and a card will be mailed to your address within 10-14 days.
 
Q. Can my Colusa Casino Resort Prepaid Card be sent to a PO Box?
A. No. Due to newly adopted regulatory policies and procedures, Colusa Casino Resort Prepaid Cards must be sent to a physical address.
 
Q. Does my Colusa Casino Resort Prepaid Card earn interest?
A. No. Interest is not applied to card balances.
 
Q. How does my Colusa Casino Resort Prepaid Card work?
A. With the Colusa Casino Resort Prepaid Card, there is no credit limit. Instead, the Card's spending limit is determined by the amount of money you load onto the card. For example, if you load $350, then the card will only allow you to spend up to $350 (less any applicable fees). You can use your card at merchant locations, online or everywhere Discover^® is accepted. You may use your card to get cash at any ATM that accepts PULSE^® and NYCE cards and you can also load winnings and withdraw funds at Colusa Casino Resort.
 
Q. How do I add funds to my Colusa Casino Resort Prepaid Card?
A. Loading funds to your Colusa Casino Resort Prepaid Card is easy. You may go online at CCR.mycardplace.com and use the Load Funds feature or you may call 877-220-3988877-220-3988 and follow the IVR prompts to load funds to the card. Funds may be loaded from a pre-registered bank account, a credit or debit card, or by direct deposit. You may also load winnings at Colusa Casino Resort. Additional information regarding the funding options and amounts is available in the Terms and Conditions at CCR.mycardplace.com. 
 
Q. What are the monthly fees for my Colusa Casino Resort Prepaid Card?
A. The Colusa Casino Resort Prepaid Card has one of the lowest fee structures in the industry. To learn more about the Colusa Casino Resort Prepaid Card fee structure, logon toCCR.mycardplace.com.
 
Q. How do I check my Colusa Casino Resort Prepaid Card balance?
A. You can check your Card balance for FREE online at CCR.mycardplace.com. Or get FREE balance alerts via email or by cell phone. You can also call Customer Service at 877-220-3988877-220-3988 and use the automated service.
 
Q. What if I don't agree with my available balance?
A. You can review posted transactions online for any discrepancies. If a problem exists, please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. For instance, if you purchase gas and the merchant runs the Colusa Casino Resort Prepaid Card for $55, we will hold this amount for the merchant. If the total purchase comes to $30, the merchant will complete the transaction by collecting on the $30. The remaining $25 will be released back to your account.
 
Q. What if one of the posted transactions on my account is illegitimate?
A. Please contact the merchant and verify that the purchase is not legitimate. If this is the case, request that the merchant reverse the transaction and credit your account with the funds. If the merchant does not cooperate, please call 877-220-3988877-220-3988 for further assistance.
 
Q. What happens to the card I received when I enrolled after I get my personalized card in the mail?
A. When you activate your personalized Colusa Casino Resort Prepaid Card, the card you may have received when you first enrolled will be closed and any balance on the account is automatically transferred to the new account. You will need to re-establish your PIN when activating your new personalized card by calling 877-220-3988877-220-3988 and using the automated service.
Q. Can I use my card to pay for gas at the pump?
A. You may use your Colusa Casino Resort Prepaid Card to pay for gas by going inside the gas station to make the purchase. The card will not be accepted if swiped at the pump.
 
Q. What do I do if my card is lost or stolen?
A. Report lost or stolen cards immediately by calling 877-220-3988877-220-3988 or by logging in to your account at CCR.mycardplace.com. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Cardholder Fee Schedule. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at CCR.mycardplace.com.
 
Q. Will I receive the 5% Cashback Bonus rewards as advertised by Discover®?
A. No. The Colusa Casino Resort Prepaid Card does not earn cash back rewards. However, the Colusa Casino Resort Prepaid Card is eligible for participation in the Discover® Prepaid Card Sweepstakes $10,000 Payday. Eligibility and payout details can be found online at http://discoverprepaidpayday.com/.

Q. My credit/debit card was declined when attempting to Load Funds to my Colusa Casino Resort Prepaid card.
A. It is possible that the information that was supplied during enrollment for the Colusa Casino Resort Prepaid Card does not match the information on file at your financial institution. Please contact your financial institution to confirm the information that is associated with your credit or debit card.
 
Q. I requested a Transfer from my bank account to my card and it does not appear on the Pending Transactions page.
A. All information on pending or completed Transfer Requests may be reviewed by going to the “Transfers” menu and selecting the “Transfer History” option.
 
Q. Can I schedule a transfer frequency from my credit/debit card to my Colusa Casino Resort Prepaid Card?
A. You will have the ability to set up a credit or debit card as a funding source by logging on to CCR.mycardplace.com and entering the necessary information to add the card to your profile for future use. However, due to the requirements of the credit and debit card processors, it will be necessary to select the credit card and input an amount to be funded for each funding transaction. Transfers may be scheduled at specific frequencies when selecting to fund from a registered bank account or through the Direct Deposit feature.